Privacy Policy

Last updated January 2026

This policy describes how LK Group (“we” or “us”) processes your personal data.

Data Controller and Contact Information

LK GROUP ApS
Islandsgade 28-30
4690 Haslev
CVR no.: 38732102
Email: gdpr@lkgroup.dk

If you have any questions regarding the processing of your personal data, you can contact us using the information above.

We process personal data about customers, visitors to our website, suppliers and partners, and other individuals in various situations, as described in detail below. At the end of this policy, you will find a description of your general rights.

  • Customers

  • Use of our website

  • Partners and suppliers

  • Video surveillance of and around our office

  • Marketing and social media

Processing of personal data in connection with the use of cookies on our website is described in our cookie policy, which can be found here: https://lkgroup.dk/cookie-politik/

1. CUSTOMERS

Some fiber providers consider us the data controller when we process customers’ personal data. Here you can read how we process your personal data in this context.

Purpose of processing personal data

  • Personal data is primarily used to communicate with you in connection with the preparation of a service agreement.

  • Personal data is used to ensure correct information about your property and the surrounding conditions in the service agreement.

  • Personal data is used for general support in connection with the delivery of our services and to support our relationship with you.

  • Personal data is used to document conversations for the later preparation of service agreements.

Categories of personal data
We process the following categories of personal data about you:

General personal data:

  • Name, address, email, phone number, order number

  • Information about your property, including location and terrain

  • Images of your property and surrounding land

  • Audio recordings of phone calls

Other information:

  • In certain cases, we may process additional personal data that you voluntarily provide. We emphasize that we do not actively request this information and only process it to the extent you choose to share it with us.

Source of information
We collect information from the following sources:

  • Directly from you

  • Public authorities, including the relevant municipality regarding site plans

Legal basis for processing
We process your personal data as described based on the following legal basis:

  • Article 6(1)(f) GDPR (necessary for the purposes of legitimate interests pursued by us).

The legitimate interests pursued are:

  • Our interest in preparing a service agreement for the fiber provider’s subsequent installation at your property.

  • Our interest in documenting the information and agreements made with the customer for the preparation of the service agreement.

  • Our interest in ensuring we can provide good service to you.

Recipients
We may share your personal data with:

  • Our IT providers and the fiber provider with whom you have also entered into an agreement.

Storage
We will store personal data as long as necessary for the purposes mentioned.

  • We store information about you as long as you are an active customer, after which your data is deleted.

Exceptions:

  • Information included in accounting records (invoices, etc.) is stored at a minimum in accordance with accounting law, i.e., five years from the end of the financial year to which the record relates, even if your customer relationship ends before then.

  • Audio recordings of phone calls with you are stored for up to 6 months, after which they are deleted.

2. USE OF OUR WEBSITE

Purpose of processing personal data
When you fill out our contact form, we process your personal data to contact you and provide good customer service.

Personal data is also collected through your use of our website. We use this information, for example, to optimize the user experience on our website, for quality purposes, and for the services we offer.

See more about our cookie policy on the website: https://lkgroup.dk/cookie-politik/

Categories of personal data
We process the following categories of personal data about you:

General personal data:

  • Name, email, and information you provide yourself

  • IP address and other website usage information

Source of information
We collect information from the following sources:

  • Directly from you

Legal basis for processing
We process your personal data as described based on the following legal basis:

  • Article 6(1)(f) GDPR (necessary for the purposes of legitimate interests pursued by us).

The legitimate interests pursued are:

  • Our interest in providing the services you requested or answering questions you have asked.

  • Our interest in further developing and optimizing the user experience on our website.

Recipients
We may share your information with:

  • Our hosting provider

  • Our IT providers

Storage
We will store personal data as long as necessary for the purposes mentioned.

  • We store IP addresses and website usage data for up to 1 year after your last visit to the website.

  • Information collected through the contact form is stored as long as your inquiry is being processed; afterwards, it is deleted.

3. PARTNERS AND SUPPLIERS

Purpose of processing personal data
Personal data is used to establish a business relationship or in connection with the delivery or ordering of goods or services.

Categories of personal data
We process the following categories of personal data about you:

General personal data:

  • Names of relevant employees, company name and address, email addresses and phone numbers of relevant employees, customer number, order number

Source of information
We collect information from the following sources:

  • Directly from the company and/or you as an employee

Legal basis for processing
We process your personal data as described based on the following legal basis:

  • Article 6(1)(b) GDPR (necessary for the performance of a contract to which you are a party).

  • Article 6(1)(f) GDPR (necessary for the purposes of legitimate interests pursued by us).

The legitimate interests pursued are:

  • Our interest in establishing a business relationship with you.

  • Our interest in ensuring good cooperation and fulfillment of any agreement regarding collaboration, delivery of a service, or goods.

  • Ensuring that we can provide good service to you, including improving our service based on your feedback.

  • Our interest in communicating effectively with you.

Recipients
We may share your personal data with:

  • IT providers

Storage
We will store personal data as long as necessary for the purposes mentioned.

  • We store information about you as long as you are an active customer. Data is deleted one year after you are no longer an active customer.

  • We store information about our suppliers as long as we have an active supplier relationship. Data is deleted one year after the relationship ends.

Exceptions:

  • Information included in accounting records (invoices, etc.) is stored at a minimum in accordance with accounting law (five years from the end of the relevant financial year).

4. VIDEO SURVEILLANCE OF AND AROUND OUR OFFICE

Purpose of processing personal data
We process personal data in connection with monitoring our office and surrounding area.

  • Monitoring is done for security reasons and to prevent crime.

  • Monitoring is also done for insurance purposes.

Categories of personal data
We process the following categories of personal data about you:

  • Material from video surveillance

Source of information
We collect information from the following sources:

  • Our own video surveillance cameras

Legal basis for processing
We process your personal data as described based on the following legal basis:

  • Article 6(1)(f) GDPR (necessary for the purposes of legitimate interests pursued by us).

The legitimate interest pursued is:

  • Our interest in documenting illegal activities or vandalism on our property.

  • Our interest in ensuring optimal safety for our employees.

Recipients
We may share your personal data with:

  • Our insurance company

  • Our security company

Storage
We store personal data for 12 months.

5. MARKETING AND SOCIAL MEDIA

Purpose of processing personal data
Personal data is used in connection with your interaction with our social media profiles.

Categories of personal data
We process the following categories of personal data about you:

General personal data:

  • Name and job title (if applicable)

  • Image of you (profile picture from your social media profile)

  • Information you provide when commenting on our social media posts

Source of information
We collect information from the following sources:

  • Directly from you

Legal basis for processing
We process your personal data as described based on the following legal basis:

  • Article 6(1)(f) GDPR (necessary for the purposes of legitimate interests pursued by us).

The legitimate interest pursued is:

  • Our interest in marketing ourselves on relevant social platforms.

Recipients
We may share your personal data with:

  • Our IT providers

  • Profile picture and the name you use on social media will be publicly available.

Storage
We will store personal data as long as necessary for the purposes mentioned.

  • We store data as long as the relevant post is active on social media and you have liked or commented on it.

Exceptions:

  • Since our posts can be shared by others, and we have no control over this sharing, we can only delete our own posts gradually.

YOUR RIGHTS

In connection with our processing of your personal data, you have the following rights:

  • Right to access the personal data we process about you

  • Right to correct inaccurate information

  • Right to have data deleted that is no longer relevant

  • Right to object to processing

  • Right to restrict processing of your personal data

  • Right to receive the data you have provided in a structured, commonly used, and machine-readable format (data portability)

  • Right to lodge a complaint with the Danish Data Protection Agency (www.datatilsynet.dk)

TRANSFERS TO COUNTRIES OUTSIDE THE EU/EEA

We use Microsoft 365 for customer management and when you contact us via our contact form, which may involve transferring personal data to countries outside the EU. You can see the list of Microsoft sub-processors on Microsoft’s website.

We may also exchange data with social media platforms, including when placing third-party cookies or otherwise sharing data. In such cases, personal data may also be transferred outside the EU depending on the platform.

In some cases, the country is approved by the European Commission as a “safe third country.” Otherwise, the transfer is based on the European Commission’s standard contractual clauses. You can request a copy of these clauses by contacting us using the contact details provided at the beginning of this policy.